Underage Gambling Policy
Who can play at Gatineau Casino?
Adults aged 19+ only, without exception.
You must be 19+ to open, fund or play on a Gatineau Casino account, whether in Live Casino, Jackpots or the Lobby. The same age limit applies to every offer in Promotions. Gatineau Casino operates solely in jurisdictions where gambling is legal, and we comply with Canadian requirements covering age verification, identity checks and anti-money laundering. Where your place of residence sets a higher legal age, you must meet that age instead.
How do we respond when a minor uses an account?
The account is closed and all play stops.
If we determine that someone below 19 holds an account, it is suspended at once. Every bet is voided, and any winnings, bonuses and Gatineau Rewards points are cancelled. Deposits are refunded, where the law allows, through the payment method that made them. Access is also withdrawn from any adult who allowed the minor to use the account. We keep personal data only as long as the law requires.
What can parents do to keep gambling sites off home devices?
Filtering and parental control tools stop children reaching gambling content.
- Turn on the parental controls built into your device's operating system and app store, and restrict apps by age classification.
- Install reputable filtering software that blocks gambling categories across all browsers.
- Ask your internet provider about network level filters for the whole household.
- Give children separate user profiles, each protected by its own password.
How do you check that a player is old enough?
Age is verified before the first deposit is accepted.
Ticking a box is not enough. At registration you give your date of birth. We compare it with a government photo document and with electronic data checks, and geolocation confirms where you are. Accounts that cannot be verified cannot deposit or play. We may repeat these checks at any point if something suggests the account holder is underage.
What steps keep children safe on a shared device?
Keep your account locked away from younger members of the household.
- In your browser, switch off saved passwords for Gatineau Casino, and sign out whenever a session ends.
- Secure the device using a PIN, pattern or biometric login.
- Never leave your account open on a family tablet or phone.
- Store card and e-wallet details where children cannot reach them.
- Clear stored cookies if others use the same browser. Our Cookie Policy explains how.
Account holders answer for any play on their account, so treat your login with the same care as a bank card.
What should I do if I suspect an underage player?
Email support@gatineaucasino.app and we will act on every report.
Include the username or email of the account if you know it, along with any details that help us identify it. Reports are handled in confidence. We investigate, apply the steps above where needed, and confirm by email once the matter is resolved.